PRIVACY IS A HUMAN RIGHT

1. Purpose of the device

1.1. A PRIVÉ TECH device is an Apple smartphone modified by the seller (section 11) in hardware and/or software to increase privacy and protect personal and business data. PRIVÉ TECH is not the manufacturer of the original smartphone and is not affiliated with Apple Inc.

1.2. The device is intended for lawful personal and professional use: reducing the risks of unauthorized access to information, fraud, malware, and theft of data or of the device itself.

1.3. The device is not developed, sold or positioned as a means of committing, concealing or facilitating unlawful activity, or of evading lawful requests from public authorities.

2. Account and service setup

2.1. When setting up the software environment and communication services, we do not use other people's passport data, documents, identities or third-party identification (KYC).

2.2. Numbers for account registration. When placing an order, you choose one of the following options:

2.3. Protection independent of the number. In both options, we enable additional account protection that does not depend on the number wherever the service allows it. Passwords and backup codes are handed over to you together with the device. Keep them separately from the phone and do not disable this protection.

2.4. We are not liable for loss of access to accounts due to the number being disconnected, resold or reused, an account being blocked by a service, or the loss of the SIM card, passwords or recovery codes.

2.5. After the device is handed over, the accounts, passwords and recovery methods are under your control. We recommend changing the passwords right away. We do not keep copies of passwords or login data after the device is handed over.

2.6. Third-party services (messengers, email, VPN) operate under their own rules. We are not responsible for their availability, account blocking or changes to their terms.

3. User responsibility

3.1. From the moment the device is handed over, control over its use passes entirely to the user.

3.2. The user is solely responsible for:

• calls, messages, files, photos, recordings, transactions and other information on the device;
• installing and using third-party apps, services, accounts and VPNs;
• keeping passwords safe and handing the device over to third parties;
• changes to the software, operating system or hardware configuration;
• compliance with the laws of the country in which the device is used.

3.3. We do not control the user's actions after the device is handed over and are not liable for the consequences of its unlawful or improper use.

4. Prohibited use

4.1. The privacy and information protection features may be used only lawfully.

4.2. It is prohibited to use the device for:

• committing or concealing criminal offences and fraud;
• unlawful access to information systems;
• unlawful interception or recording of other people's communications;
• distribution of illegal content;
• any other actions prohibited by law.

4.3. Such use goes beyond the purpose of the device and is not supported by the seller.

4.4. We reserve the right to refuse an order, service, reconfiguration and support if there are grounds to believe that the device is or will be used for such purposes.

5. Limits of protection

5.1. No smartphone, operating system, encryption protocol or other technology guarantees absolute protection under all circumstances.

5.2. The device reduces the specific risks listed in the description of the selected modifications. We do not guarantee protection against threats not named there.

5.3. We do not guarantee that access to the device or data is impossible as a result of:

• vulnerabilities in iOS or third-party apps;
• actions of the user themselves;
• compromised passwords or accounts;
• physical access to the device or coercion;
• interference by third parties.

5.4. The level of protection also depends on the user's behaviour: a strong passcode, control over the device and following the recommendations in the personal guide.

6. Panic Wipe, backups and data loss

6.1. The Panic Wipe function irreversibly erases data after [3] wrong passcode attempts (the number of attempts can be adjusted at the client's request). It may also trigger accidentally, including when someone else enters the passcode.

6.2. The device does not create cloud backups. Data erased by Panic Wipe or a reset, as well as data lost together with the device, cannot be recovered — neither by us nor by anyone else.

6.3. The user is solely responsible for keeping copies of important data and access keys outside the device. This applies especially to seed phrases and crypto wallet keys: if they are stored only on the device, access to the assets will be lost forever after a wipe.

6.4. We are not liable for the loss of data, access or digital assets resulting from Panic Wipe being triggered, a reset, or the loss or breakdown of the device.

6.5. Reconfiguration after a wipe is carried out under the Order and Return Terms (clause 5.7).

7. Opening the device and third-party interference

7.1. The device is configured as a single system in which the hardware and software changes work together.

7.2. If, after handover, the device was opened, disassembled or repaired elsewhere, its components replaced or resoldered, third-party equipment connected or its configuration changed, we do not guarantee that the original security characteristics are preserved. In this case, the warranty on the modifications does not apply (Order and Return Terms, clause 5.6).

7.3. If the device was lost, stolen or out of your control and there is a suspicion that someone had physical access to it, consider it compromised. Do not use it for sensitive tasks and contact us for a paid inspection.

8. Legislation and use in other countries

8.1. The user uses the device in accordance with the laws of the country where they are located, including rules on the privacy of correspondence, personal data protection, electronic communications, information security and the powers of courts and public authorities.

8.2. Encryption, enhanced privacy and a modified configuration do not release the user from complying with lawful requests from public authorities.

8.3. Rules on encryption, VPN, telecommunications equipment, importing electronics and device inspections at the border differ from country to country. Before importing or using the device in another country, the user checks these rules and is responsible for complying with them.

9. Limitation of liability

9.1. To the maximum extent permitted by law, PRIVÉ TECH is not liable for indirect damages, lost profits, loss of data, access or digital assets, or for damage caused by the actions of third parties.

9.2. PRIVÉ TECH's total liability for an order is limited to the amount paid for that order.

9.3. These limitations do not apply where the law prohibits them and do not limit consumer rights that cannot be excluded by contract.

9.4. Warranty, defects and returns are governed by the Order and Return Terms.

10. Relation to other documents and acceptance of the terms

10.1. Two independent documents apply on the website: these Terms and the Order and Return Terms. Matters of ordering, payment, cancellation, acceptance, warranty and returns are governed by the Order and Return Terms; matters of use, protection and user responsibility by these Terms.

10.2. The user accepts these Terms when placing an order by ticking a separate checkbox. Activating or using the device also constitutes acceptance of them.

10.3. When handing the device over to another person, the user undertakes to make them aware of these Terms.

10.4. We may update these Terms. Your order is governed by the version in force when it was placed. Version: 01.11.2026.

11. Seller

Information security for businesses and individuals “PRIVÉ TECH” is the name under which a sole proprietor (FOP) registered in Ukraine operates. The seller's full details are stated in the invoice and provided on request.

Official contacts:
Email for claims: sales@privetech.io
Threema: P4KAS65F
Telegram: @privetech_manager

1. General provisions

1.1. These Terms govern the ordering, payment, cancellation, acceptance, warranty and return of PRIVÉ TECH devices and services.

1.2. Every device is made to individual order: it undergoes irreversible hardware changes after which the phone cannot be sold as a regular one. Therefore, returns for reasons such as “changed my mind” or “not suitable” are not possible once work has started. This does not limit the buyer's rights in the event of a defect or non-conformity with the order.

1.3. The purpose of the device, the limits of its protection and the user's responsibility are described in a separate document, “Terms of Use and Limitation of Liability”. The two documents apply independently.

2. Two order formats

The terms depend on whose phone we modify:

The format is set in the order. Sections 3 and 5 apply only to the turnkey format, section 6 only to the service on your phone, and the rest to both.

3. Turnkey format: intake inspection

3.1. After purchase and before any modifications, we carry out an intake inspection of the new device. We check: the integrity of the body and screen, display and touch operation, audio (speakers, microphones, headset connector or equivalent), modem, Wi-Fi and Bluetooth, storage and correct capacity reporting, battery, cameras and Face ID, the physical port, buttons and sensors.

3.2. The result is recorded in an intake inspection report (serial number, date, list of checks, photos or video). We provide a copy of the report on request.

3.3. If a factory defect is found during the intake inspection, we exchange the device with the reseller for a working one at no cost to you. The production time may shift as a result. If an exchange is not possible, you may cancel the order and we will refund the payment in full.

3.4. Until the intake inspection is complete and modifications have begun, the order is considered not yet in progress.

3.5. After the intake inspection, we record that the phone was in working order when modifications began. This allows any later faults to be attributed to a specific stage.

4. Payment and order cancellation

4.1. Payment is made strictly by invoice via bank transfer in the currency of your choice. The invoice is issued after the configuration is agreed and states the total price, the scope of work and the timeline.

4.2. You can pay the invoice from any bank, or via Wise or Revolut. Bank transfer fees are paid by the sender.

4.3. The order is paid in full (100%). Work begins once the payment has reached our account.

4.4. We do not accept payments from cards or accounts opened in the United States.

4.5. Before work begins (before the reseller purchase or, in Format B, before we receive your phone), you may cancel the order and receive a full refund.

4.6. After the device is purchased but before modifications begin, we refund the payment minus actual, documented expenses that could not be recovered from the reseller (bank fees, return logistics).

4.7. From the moment modifications begin, the order is considered in progress. The device is made to individual requirements, and it cannot be refused for reasons such as “changed my mind”, “not suitable” or “didn't feel the effect”.

5. Turnkey format: acceptance and claims

5.1. After the modifications, we re-check all functions that remain enabled and all modifications performed. The result is recorded in a completion report (list of modifications performed and device limitations).

5.2. On receipt, check the device and its contents, on video if possible. Report any claims within 7 calendar days of receipt to sales@privetech.io, stating exactly what does not work and attaching photos or video.

5.3. A defect is: a fault of the device that did not arise through your fault, or a mismatch between the modifications performed and your order.

5.4. The following are not defects:

• the absence of functions you chose to disable or remove (cameras, microphones, Face ID, SIM, cloud, sync, data transfer via the port, etc.);
• limitations expressly stated in the completion report;
• a feeling that you do not need the device or that it does not deliver the expected effect;
• damage caused through your fault (impact, moisture, self-opening, improper use).

5.5. What we do in case of a defect: at the seller's choice, we repair the fault free of charge, replace the device or refund the money. Claims are reviewed within 10 business days. Shipping costs for a confirmed defect are borne by us.

5.6. Our hardware modifications are covered by our 1-year warranty. The warranty does not cover the consequences of your interference, mechanical damage or use contrary to the instructions.

5.6.1. The warranty covers the hardware modifications performed. The software configuration (security profiles, iOS settings, apps and services) depends on decisions by Apple and third-party developers. If an iOS update changes or disables one of the functions, we will restore an equivalent configuration where technically possible, but we do not guarantee that it will be preserved.

5.7. If you used the Panic Wipe function or reset the device to factory settings, you received 100% of what you ordered: the function worked as intended. If you want the device set up again after a wipe, contact client service. The price is calculated based on the selected setup options with a 10% discount.

6. “Service on your phone” format

6.1. You confirm that you are the lawful owner of the phone and are entitled to hand it over for modification.

6.2. We are not responsible for the condition, origin or pre-existing defects of your phone. Before the work, we carry out diagnostics and record the condition in an intake report. If diagnostics show that the phone is not suitable for the selected modifications, we will tell you before work begins and you may withdraw (in this case, only the actual costs of diagnostics and return shipping are payable).

6.3. Modifications are irreversible. Work on a phone, especially a used or previously repaired one, carries a risk that the device or some of its functions will fail during the work or later. You accept this risk by confirming it when placing the order.

6.4. Backing up the data on your phone is your responsibility. Before handing the phone over, erase its data and remove it from your accounts (Apple ID, Find My iPhone, etc.).

6.5. Our liability for such an order is limited to the cost of the work performed. We are responsible for the work matching the order and for damage directly caused by our faulty actions. We are not responsible for faults unrelated to the work performed.

6.6. Returns for “changed my mind” are not possible once work has started. Before work begins, you may withdraw and take your phone back.

7. What you need to know about the device

7.1. The modifications void the manufacturer's (Apple) warranty. We provide the warranty on the work performed (clause 5.6).

7.2. Depending on the selected modifications, the device may have no cameras, microphones, Face ID, cellular connection, cloud services, wired connection to a computer, or the usual software update routine. The specific list is stated in your order and the completion report.

7.3. The purpose of the device, the limits of its protection, the rules of lawful use and the user's responsibility are described in the document “Terms of Use and Limitation of Liability”.

8. Legality and buyer responsibility

8.1. Before ordering, make sure that the device and the selected modifications are permitted in the country of delivery and use. Responsibility for the legality of ownership, import and use is described in the “Terms of Use and Limitation of Liability”.

8.2. The device is not intended for unlawful activity. We reserve the right to refuse an order if there are grounds to believe it is being placed for such purposes.

8.3. Customs duties, taxes and fees in the country of delivery are paid by the buyer unless otherwise stated in the order.

9. Data and privacy

9.1. We collect only the data needed to fulfil the order (contact, delivery address, list of selected work). We do not access or store the contents of your device.

9.2. Order data retention: order data is deleted from operational databases 30 days after delivery and acceptance of the device by the client are confirmed.

10. Seller and contacts

Information security for businesses and individuals “PRIVÉ TECH” is the name under which a sole proprietor (FOP) registered in Ukraine operates. The seller's full details are stated in the invoice and provided on request.

Official contacts:
Email for claims: sales@privetech.io
Threema: P4KAS65F
Telegram: @privetech_manager

11. Buyer's consent

By placing an order, you confirm that you:

• 11.1. Have read and understood these terms;
• 11.2. Know that the device is made to order, the modifications are irreversible, and returns for “changed my mind” are not possible once work has started;
• 11.3. Have reviewed the list of selected modifications and the device's limitations, as well as the Terms of Use and Limitation of Liability.

Version of the terms: 01.11.2026. We store the date, time and version you agreed to.